You can cancel your order, if you wish, without charge, provided that the products have NOT been shipped from our headquarters.
Return – Replacement of Products:
You have the right to return the products you have purchased and/or request their replacement within fourteen (14) calendar days, either because you have experienced a problem with a product or because you have changed your mind. In all cases in which, with proven fault of e-lubricants.gr: a) wrong products were sold, b) or products of defective quality. The products must not have been used, must be in the condition they were received, complete and without damage, their packaging must be the one that normally accompanies them and must be in perfect condition, along with all the documents that accompanied them (e.g. DATA, Retailer’s receipt, etc.) at the time of delivery. Returns without information will not be accepted.
Ways of Return – Replacement:
In case the product you received is defective or incorrect due to the fault of e-lubricants.gr, we assume the return costs with our own courier and refund (the shipping costs of the original shipment are not refunded) in case the products are returned with a courier of your choice then the shipping costs are covered by you In case the product is not as you expected or you changed your mind you fully assume the return costs, while e-lubricants.gr undertakes the refund to the customer or the replacement of the product with a new one (the shipping costs of the original shipment are not refundable).
In all cases the refund or replacement will be made once we have received and checked the original item.
Finally, e-lubricants.gr reserves the right to cancel or modify its returns policy at any time, by publishing the relevant new terms and conditions in e-lubricants.gr any dispute arising from the transaction, the courts of Piraeus are exclusively competent.
The return of products is possible after telephone contact at 2104170997