Protection of personal data

When you visit the e-lubricants.gr website in order to order products you will be asked for some personal information such as your full name, your payment address and the address to which the products will be sent, your landline phone (or any other phone number you wish) and your e-mail address.A prerequisite for the conclusion of an order contract is that you are of age and have legal capacity according to the law.

If you wish to make a purchase by credit card, you will also be asked for its number, expiry date and the three-digit security code.These data are processed by the company in compliance with the application of Law 7A par. 1(b) Law 2472/97 for the purpose of implementing the order placed by the customer and in no way will be disclosed or sold to third parties, unless the procedure set out in the legislation on the lifting of confidentiality (Law 2225/1994) or any obligations arising from the national implementation of Directive 24/2006 is initiated. The credit card details are not stored in the company’s storage media during the transaction but in a secure environment of the partner company (EDPS), thus ensuring an even higher level of security.

Security

The e-lubricants.gr recognizing the importance of the issue of secure transactions and your personal data has taken all necessary measures to ensure maximum security.

The security of the online store is achieved by having an SSL certificate (SecureSocketLayers) that ensures the secure exchange of data between the two sides of the website and the user’s browser.

Confidentiality is taken for granted. The same basic principles governing commercial transactions in physical shops apply to e-commerce. All information transmitted by the user is confidential and e-lubricants.gr has taken all necessary measures to use it only to the extent necessary in the context of the services provided. Only authorized personnel have access to your transaction information and only when necessary e.g. to process your requests. The e-lubricants.gr does not disclose customer information and their transactions ,unless it has a written authorization from you or if this is required by a court decision or decision of another public authority. For your own safety, you should also handle all information provided through the service as confidential and confidential and do not proceed to any disclosure to third parties .In any case, the online store of e-lubricants.gr does not publish or disclose your personal data.

Information and Products provided

The Company is committed to the quality, completeness and validity of the information provided on the website of e-lubricants.gr both in terms of the existence of the essential characteristics that may describe each product and the transactions provided through the e-shop, subject to any technical or typographical errors that have escaped attention, or have occurred unintentionally, or due to interruptions in the operation of the website for reasons of force majeure.

Return-Cancellation :

You can cancel your order, if you wish, without charge, provided that the products have NOT been shipped from our headquarters.

You have the right to return the products you have purchased and/or request their replacement within fourteen (14) calendar days, either because you have experienced a problem with a product or because you have changed your mind. In all cases in which, with proven fault of e-lubricants.gr: a) wrong products were sold, b) or products of defective quality. The products must not have been used, must be in the condition they were received, complete and without damage, their packaging must be the one that normally accompanies them and must be in perfect condition, along with all the documents that accompanied them (e.g. DATA, Retailer’s receipt, etc.) at the time of delivery. Returns without information will not be accepted.

Ways of Return – Replacement:

In case the product you received is defective or incorrect due to the fault of e-lubricants.gr, we assume the return costs with our own courier and refund (the shipping costs of the original shipment are not refunded) in case the products are returned with a courier of your choice then the shipping costs are covered by you In case the product is not as you expected or you changed your mind you fully assume the return costs, while e-lubricants.gr undertakes the refund to the customer or the replacement of the product with a new one (the shipping costs of the original shipment are not refundable).

In all cases the refund or replacement will be made once we have received and checked the original item.

Finally, e-lubricants.gr reserves the right to cancel or modify its returns policy at any time, by publishing the relevant new terms and conditions in e-lubricants.gr any dispute arising from the transaction, the courts of Piraeus are exclusively competent.

The return of products is possible after telephone contact at 2104170997

Limitation of liability

The company puts for sale the products of the online store in accordance with these terms of use and the applicable legislation and no guarantee can provide any guarantee regarding the availability of products, but is committed to informing customers in a timely manner in case of their unavailability. The company has no responsibility for acts or omissions of third parties related to products and services or information available through it. Finally, the online store bears no responsibility for possible technical problems that may occur to users during their access to the website.

Business identity